Shipping policy

SHIPPING POLICY
GENERAL INFORMATION

Thank you for shopping at 1PLUSPHONEFIX.
The following terms apply to shipments made within the United States.

For any questions about your order, please contact us at:
Email: contact@1plusphonefix.com
Phone: (512) 608-5669 
Business address: 745 Montopolis Drive, Austin, TX 78741, USA

SHIPPING DESTINATIONS

We currently ship only within the United States.
International shipping is not available at this time.

PROCESSING TIMES

  • Orders are processed within 1–2 business days (excluding weekends and holidays) after payment is received.
  • Orders placed after 7:00 p.m. will be processed on the next business day.

SHIPPING METHODS & CARRIERS

We use the following carriers, selected automatically based on your address and order type:

ESTIMATED DELIVERY TIMES

  • Standard shipping: 1–5 business days
  • Express shipping: 1–3 business days

Delivery times are approximate and may vary due to external factors such as weather, peak demand, or carrier delays.

SHIPPING COSTS

Shipping costs are calculated automatically at checkout and displayed before payment is completed.
Free-shipping promotions may apply during active campaigns.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.
We are not liable for shipments delivered to incorrect addresses entered by the customer.
Any reshipping costs due to address errors will be the customer’s responsibility.

LOST OR DELAYED PACKAGES

Once an order is handed to the carrier, responsibility for the shipment transfers to the customer.
If tracking shows “delivered” but you have not received the package, please contact the carrier directly.
We can provide tracking information but are not responsible for delays, theft, or losses after hand-off to the carrier.

DAMAGES DURING SHIPPING

If your order arrives damaged, notify us within 12 hours of delivery and include clear photos of the damage so we can evaluate a solution.

P.O. BOX ADDRESSES

Shipments to P.O. Boxes depend on carrier availability and may have different delivery times.

FAILURE TO ACCEPT OR RETURNED PACKAGES

If a package is returned by the carrier due to failed delivery attempts, customer refusal, or repeated absence, reshipping will incur an additional cost payable by the customer.

CONTACT

For any questions about your order or this policy:
Email: contact@1plusphonefix.com
Phone: +1 737-420-4229

POLICY UPDATES

We reserve the right to modify this policy at any time without prior notice.
Changes take effect once published.

Last updated: August 12, 2025